Regional IT Infrastructure Refresh for Leading UK Retailer

Case Study: Regional IT Infrastructure Refresh for Leading UK Retailer – Asia Offices

Overview A major UK retail brand engaged PTS Managed Services to deliver a full IT infrastructure refresh across its regional offices and data centre locations in Hong Kong, China (Dongguan and Shanghai), India (Haryana), and Bangladesh (Dhaka).

This multi-site upgrade included structured cabling, network hardware, Wi-Fi systems, environmental monitoring, server room builds, and secure hardware disposal—all executed in live operational environments. PTS provided end-to-end project consultancy, procurement management, and technical delivery support while ensuring zero operational disruption across all locations.

Project Objectives

• Refresh all regional office and server room IT infrastructure to meet current global standards
• Deliver all works in live environments with no impact to business operations
• Provide full project and procurement management across four countries
• Design and document cabinet layouts, asset registers, and network topology
• Ensure secure and compliant hardware disposal across all sites

Scope of Work

Infrastructure Hardware Installation

• Delivery and cabinet installation of new servers, network switches, firewalls, IP KVM, 8kVA UPS systems, and EMS hardware
• Professional installation and documentation of all associated power and data cabling
• Smart hands support and structured equipment relocation within racks where necessary
• Full UAT testing with client approval prior to go-live

Wi-Fi Upgrade & Heatmapping

• Wi-Fi controller and AP installation across all offices
• Heatmap surveys to validate AP locations (if CAD drawings provided)
• AP mounting, cabling connection (if available), and readiness for client-side configuration

Secure Hardware Disposal

• On-site HDD drilling and photographic documentation of all decommissioned hardware
• Equipment logged, certified, and disposed of via a third-party vendor with official receipts

Structured Cabling & Server Room Build

• New cabinet installations with levelling, power bars, and layout optimisation
• Cabling labelling, testing, and documentation to support PoE, AV, and IT requirements
• Electrical schematic submission and coordination for UPS installations
• Rack elevation drawings and infrastructure schematics provided as part of O&M package

Network Mapping & Documentation

• Full discovery and mapping of the client’s existing Asia network infrastructure
• Creation of a network topology diagram for all sites included in the refresh
• Updated asset registers and IT equipment documentation for all locations

Project Management & Consultancy

• Weekly project meetings with the client’s global and regional teams
• Location-specific rollout schedules and coordination plans
• Management of third-party vendor quotes, deliveries, and approvals (including India-specific payment coordination)
• Development of O&M manuals including rack layouts, port labelling, sensor placements, and CAD drawings

Key Results

• Zero Downtime: All works completed in live environments without disruption to daily operations
• Multi-Country Coordination: Successfully managed project delivery across Hong Kong, China, India, and Bangladesh
• Enhanced Infrastructure: New IT systems and cabling prepared for future growth and evolving workplace demands
• Full Compliance & Documentation: All assets tracked, labelled, and documented to meet internal audit and governance needs
• Trusted Global Partner: Delivered within timeline and budget while aligning with the client’s international IT standards

Why Choose PTS for Multi-Site IT Refresh Projects? PTS brings over three decades of global infrastructure delivery experience, with proven expertise in managing complex, multi-region rollouts in live environments. We offer:

• Full-scope project and procurement management
• On-site coordination and hands-on technical delivery
• Secure hardware disposal and documentation
• Vendor-neutral consultancy and stakeholder alignment
• ISO-aligned processes with a focus on risk mitigation and business continuity

Planning a Regional IT Refresh? Whether you’re modernising your infrastructure, upgrading regional offices, or seeking a trusted delivery partner, PTS provides the expertise and oversight to ensure success—without disrupting your operations.

Contact us to learn more about our international IT consultancy and delivery services.