China IT - Bringing China Operations into Global Compliance

Case Study: Bringing China Operations into Global Compliance

A Western-headquartered multinational with global reach turned to PTS for support in bringing its China-based offices and manufacturing sites up to global IT and risk standards. The client had a mix of mature operations and newly acquired Chinese-owned entities, many of which had evolved independently or via acquisition—resulting in fragmented and non-compliant technology environments.

The Challenge The China operations faced several key issues:

• IT infrastructure and practices were inconsistent and not aligned with global compliance policies
• No local IT support existed—either in time zone or language
• The client lacked experience executing complex IT transformations in China
• Covid-related travel restrictions meant the HQ team had no physical access to the sites

The Solution PTS conducted a full IT audit across all China sites, identifying gaps in infrastructure, compliance, and security. Working closely with the client’s global IT teams, we designed and executed a comprehensive IT transformation programme. This included:

• Aligning all China sites with global technology and compliance standards
• Establishing consistent IT policies, security frameworks, and operational procedures
• Rebuilding core infrastructure where required, including network and server environments

Post-Project Support Following the successful transformation, PTS was engaged to provide ongoing managed services across China. We now deliver:

• BAU IT support in local language and time zone
• Proactive monitoring and management of end user environments, cloud, network, and infrastructure
• A single point of accountability for IT operations in China, fully aligned with global standards

Why It Worked The client needed a trusted partner who could operate independently, deliver to international standards, and bridge the local execution gap. PTS provided both strategic clarity and operational capability—ensuring long-term stability, compliance, and support across all China sites without the client needing to set foot in-country.